Refund Policy

At Botgenuity.com, our mission is to provide high-quality AI chatbot solutions. By engaging with our services, you accept the following refund policy:

1. Scope of Policy

This policy pertains to all subscription-based offerings from Botgenuity.com, covering both monthly and annual plans.

2. No Refunds Unless Under Exceptional Circumstances

We adhere to a no-refund policy unless the product doesn't perform as promised. Should an issue arise, please contact our support team at Botgenuity Support. We are committed to resolving any problems, and refunds will only be considered if a resolution cannot be achieved.

3. Refund Conditions

Refund eligibility is subject to the following conditions:

• The product fails to operate as advertised, and
• Our support team has been given a fair chance to rectify the issue.

Requests for refunds must be submitted within 30 days of the initial purchase. Post this timeframe, refund requests will not be entertained.

4. How to Request a Refund

To seek a refund, reach out to our support team at Botgenuity Support, providing a comprehensive description of the problem. We require the opportunity to investigate and address the concern prior to issuing any refunds.

5. Refund Process and Timeline

Approved refunds will be credited back to the original payment method. Please allow 5-10 business days for processing, influenced by your payment provider and Stripe, our payment processor.

6. No Pro-Rated Refunds

We do not offer pro-rated refunds for any remaining subscription period. Cancelling mid-subscription will retain your service access until the end of the billing cycle, without partial refunds.

7. Chargebacks

Customers are expected to contact our support team before initiating a chargeback with their payment provider. Failure to do so may lead to loss of potential refund eligibility.

8. Changes to this Policy

Botgenuity.com reserves the right to amend this refund policy at any time. Updates will be published on this page, and continued service use implies acceptance of the amended terms.

9. Jurisdiction

This policy is governed by the laws of the United States, with disputes subject to the exclusive jurisdiction of USA courts.